Shipping & Returns Policy
Processing Time
All orders are processed within 1-3 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates and Delivery Estimates
We offer the following shipping options:
- Standard Shipping (3-5 business days) - $X.XX
- Express Shipping (1-2 business days) - $X.XX
Shipping charges for your order will be calculated and displayed at checkout. Delivery times may vary depending on location and chosen shipping method.
Local Pickup
For customers in the Minneapolis, MN area, we offer a local pickup option at our store:
Address:
Flow Hair & Beauty
3007 Lyndale Ave S
Minneapolis, MN 55408
Orders placed for pickup will be ready within 1-2 business days. Please wait for a confirmation email before arriving for pickup.
Order Tracking
Once your order has shipped, you will receive an email with tracking information. You can use this to track your order until it arrives.
Return & Exchange Policy
Returns
Due to the nature of our products, we can only accept returns on unopened and unused items within 14 days of delivery. Please contact us at [customer service email] with your order number to initiate a return.
Exchanges
We allow exchanges on items that are defective or damaged. If you need to exchange an item, email us at [customer service email] with your order number and details of the defect or damage. We’ll work with you to provide a replacement.
Non-Returnable Items
For health and hygiene reasons, we cannot accept returns on the following:
- Used wigs and hair extensions
- Opened products
- Custom or personalized items
Refunds
Once we receive your returned item, we’ll inspect it and notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method within 7-10 business days.
Contact Us
If you have any questions about our shipping or returns policy, please contact us at (612) 274-7360 or flowhairandwigs@gmail.com.