Refund policy
No Refunds, Returns, or Exchanges
Health and Safety Policy: Due to the personal nature of our products, once they have been used, they cannot be resold or reused for health and safety reasons. Therefore, we do not accept any returns, refunds, or exchanges.
Final Sale: All purchases are considered final sale. Please ensure that you are completely satisfied with your selection before making a purchase. We are available to answer any questions you may have about our products to help you make an informed decision.
Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact our customer service team within 48 hours of receiving your order. We will work with you to address the issue and provide a suitable resolution.
Contact Information:
- Email: support@flowhairandbeauty.com
- Phone: 612-274-7360
- Business Hours: Monday - Friday, 9 AM - 5 PM
Important Notes
- Order Cancellations: Orders cannot be canceled once they have been processed and shipped.
- Product Descriptions: We strive to provide accurate descriptions and images of our products. Please review all product information carefully before making a purchase.
We appreciate your understanding and cooperation. Our priority is to ensure that all our customers receive safe and high-quality products.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.